Privacy Policy

1. Introduction

At Synto Agency ("we", "us", or "our"), a web development agency based in Quebec, Canada, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name when you contact us or request our services.
• Usage Data: Information about how you interact with our website (pages visited, time spent, etc.) collected through cookies.
• Project Information: Details about your business and project requirements when you engage our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our web development services
• To communicate with you about your projects
• To improve our website and services
• To comply with legal obligations under Quebec and Canadian law
• To send marketing communications (only with your consent)

4. Legal Basis for Processing (Quebec Specific)

Under Quebec's privacy laws, we process your personal information based on:

• Your consent (which you may withdraw at any time)
• The necessity to fulfill our contractual obligations to you
• Our legitimate business interests, balanced with your privacy rights
• Legal compliance requirements

5. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third parties who perform services for us (hosting, analytics, etc.) under confidentiality agreements.
• Business Transfers: In connection with a merger or sale of company assets.
• Legal Requirements: When required by law or to protect our rights.

We ensure any third parties comply with Quebec's privacy laws when handling your information.

6. Data Retention

Synto Agency retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by Quebec law.

7. Your Rights (Quebec)

Under Quebec's privacy laws, you have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for processing (where applicable)
• Request deletion of your personal information, subject to legal requirements
• Lodge a complaint with the Commission d'accès à l'information du Québec

8. Security Measures

Synto Agency implements appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments, in compliance with Quebec's privacy requirements.

9. International Data Transfers

As a Quebec-based company, we primarily store data in Canada. If we transfer data outside Quebec, we ensure adequate protection as required by law, including through standard contractual clauses or other approved mechanisms.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic and improve user experience. You can control cookies through your browser settings. Our Cookie Policy provides more details.

11. Children's Privacy

Our services are not directed to individuals under 14. We do not knowingly collect personal information from children without parental consent as required by Quebec law.

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes and obtain fresh consent if required by Quebec law.